FAQ

FREQUENTLY ASKED QUESTIONS

ABOUT DOORWELL HOME

What does Doorwell Home sell?

Doorwell Home offers entryway organization and home-storage products designed to make arrivals, departures, and everyday routines more organized.

Who operates Doorwell Home?

Doorwell Home is operated by NEOMART LLC, located at 219 W La Mirada Dr, Phoenix, AZ 85041, United States.

ORDERS

What currency are prices shown in?

All prices are displayed and charged in U.S. dollars unless otherwise stated.

Can I cancel my order?

You may request cancellation within 12 hours after placing the order by emailing support@doorwellhome.com.

Cancellation is not guaranteed if the order has already entered processing or shipment.

Can I change my shipping address?

Contact us immediately at support@doorwellhome.com. We will try to update the address, but changes cannot be guaranteed after processing or shipment begins.

PAYMENT

Which payment methods do you accept?

When available at checkout, we accept:

Visa
Mastercard
American Express
Discover
PayPal
Shop Pay
Apple Pay
Google Pay

Available methods may vary depending on your device and checkout configuration.

Is payment secure?

Payments are processed through Shopify and authorized payment providers. Doorwell Home does not directly store complete payment-card numbers.

SHIPPING

Where do you ship?

We ship only within the contiguous 48 United States.

We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or P.O. Boxes.

How much does shipping cost?

Standard shipping is free on all eligible orders within our supported delivery area.

How long does delivery take?

Orders normally require:

1–3 business days for processing
3–8 business days for transportation

Delivery estimates begin after processing and are not guaranteed.

Which carriers do you use?

We may use USPS, UPS, or FedEx.

Will I receive tracking information?

Yes. When tracking becomes available, it will be sent to the email address used at checkout.

Why did I receive only part of my order?

Products may ship separately. Each package may have its own tracking number and delivery date.

RETURNS AND REFUNDS

What is your return period?

You may request a return within 30 days after delivery.

Do I need authorization before returning a product?

Yes. Email support@doorwellhome.com before returning anything. We will provide return authorization and instructions.

Products sent without authorization may not be accepted.

Where do returns go?

Our default return address is:

NEOMART LLC
219 W La Mirada Dr
Phoenix, AZ 85041
United States

However, you must contact us before shipping a return.

Who pays return shipping?

Customer-preference return: the customer pays return shipping.
Damaged, defective, incomplete, or incorrect order: Doorwell Home pays reasonable return shipping costs.

Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible returns.

How long does a refund take?

After a return is received, inspected, and approved, we issue the refund to the original payment method within 5 business days.

Your financial institution may need additional time to post the refund.

Do you accept exchanges?

Yes, eligible products may be exchanged within the 30-day return period, subject to availability.

DAMAGED OR MISSING PRODUCTS

What should I do if my product arrives damaged or incorrect?

Contact support@doorwellhome.com and provide:

Your order number
A description of the issue
Photographs of the product
Photographs of the packaging and shipping label

Keep the original packaging until we provide instructions.

PRODUCT INFORMATION

Will product colors look exactly the same as shown online?

We make reasonable efforts to display products accurately. Colors may vary slightly because of lighting, screen settings, materials, and normal manufacturing differences.

Do products require assembly?

Some products may require assembly or installation. Review the individual product page and follow all included instructions and safety guidance.

CONTACT

How can I contact Doorwell Home?

Email: support@doorwellhome.com
Phone: +1 754-235-5141

Customer Service Hours:

Monday–Friday
9:00 AM–5:00 PM Eastern Time