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Doorwell Home
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Payment Policy

PAYMENT POLICY

Last Updated: September 21, 2026

This Payment Policy explains the payment terms for purchases made through doorwellhome.com.

Doorwell Home is operated by NEOMART LLC.

  1. ACCEPTED PAYMENT METHODS

Depending on availability at checkout, we accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

Only payment methods displayed during checkout are currently available for a particular transaction.

  1. CURRENCY

All prices, charges, refunds, and transactions are processed in U.S. dollars unless otherwise clearly stated.

Your card issuer or payment provider may impose separate currency-conversion, bank, or transaction fees. Doorwell Home does not control those fees.

  1. PAYMENT AUTHORIZATION

By submitting an order, you authorize Doorwell Home and its payment providers to charge the total shown at checkout to your selected payment method.

The total may include:

  • Product price

  • Applicable sales tax

  • Any disclosed shipping charge

  • Any other charge clearly displayed before order submission

Standard shipping is free for eligible orders within our supported shipping area.

  1. PAYMENT PROCESSING

Payments are processed through Shopify and applicable third-party payment providers.

Doorwell Home does not directly store complete payment-card numbers.

Payment may be authorized or charged when the order is submitted, depending on the payment method and payment-provider configuration.

  1. PAYMENT VERIFICATION

We may request additional information to verify:

  • Billing identity

  • Billing address

  • Shipping address

  • Payment authorization

  • Suspected fraudulent or unauthorized activity

Verification may delay order processing.

We may decline or cancel an order if payment cannot be authorized or verified. If a canceled order was charged, the amount will be refunded to the original payment method.

  1. DECLINED PAYMENTS

Payments may be declined by the card issuer or payment provider for reasons including:

  • Incorrect payment information

  • Insufficient funds

  • Billing-address mismatch

  • Security restrictions

  • Expired cards

  • Suspected fraud

If payment is declined, verify the information or contact your bank or payment provider.

  1. SALES TAX

Applicable sales tax is calculated during checkout based on the order information and legal requirements.

  1. PAYMENT SECURITY

Our store uses Shopify and third-party payment providers to process transactions. Customers are responsible for maintaining the confidentiality of their account and payment credentials.

Do not send complete card details by email or telephone.

  1. REFUNDS

Approved refunds are issued to the original payment method.

We process approved refunds within 5 business days. Banks and payment providers may require additional time to post the funds.

Please review our Return and Refund Policy for eligibility requirements.

  1. UNAUTHORIZED TRANSACTIONS

If you believe your payment method was used without authorization, immediately contact your bank or payment provider and notify us at support@doorwellhome.com.

  1. CONTACT US

NEOMART LLC
Doorwell Home
219 W La Mirada Dr
Phoenix, AZ 85041
United States

Email: support@doorwellhome.com
Phone: +1 754-235-5141
Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time