Terms of service

TERMS OF SERVICE

Last Updated: September 21, 2026

These Terms of Service govern your access to and use of doorwellhome.com and the products and services offered by Doorwell Home, operated by NEOMART LLC.

By visiting our website, creating an order, or using our services, you agree to these Terms of Service. If you do not agree, do not use the website.

1. ELIGIBILITY

You must be at least the age of legal majority in your state of residence or have the authorization of a parent or legal guardian to use this website and place an order.

You may not use our products or services for an unlawful or unauthorized purpose.

1. ONLINE STORE

Our store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to offer products and services to you.

We may refuse service, limit quantities, cancel orders, or restrict access when reasonably necessary to prevent fraud, abuse, unauthorized resale, policy violations, or unlawful activity.

1. PRODUCT INFORMATION

We attempt to display product descriptions, dimensions, materials, colors, photographs, availability, and pricing as accurately as reasonably possible.

Colors and appearance may vary depending on screen settings, lighting, manufacturing variations, and natural material characteristics. Measurements may have reasonable manufacturing tolerances.

We may correct errors, inaccuracies, or omissions and update product information at any time. If a material error affects an order, we may contact you, offer a correction, or cancel and refund the affected order.

1. PRICING AND AVAILABILITY

Prices are listed in U.S. dollars unless otherwise stated.

Prices, promotions, and product availability may change without notice. Placing an item in a shopping cart does not reserve the item.

Applicable taxes are calculated during checkout based on the order and delivery information.

1. ORDERS

Your order is an offer to purchase. An automated order confirmation does not necessarily mean the order has been accepted.

We may reject or cancel an order for reasons including:

• Product unavailability

• Incorrect price or product information

• Suspected fraud or unauthorized activity

• Payment authorization failure

• Shipping-address restrictions

• Violation of these Terms

If we cancel a paid order, we will refund the amount charged for the canceled portion to the original payment method.

1. PAYMENT

We may accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay when displayed at checkout.

Payment methods are provided by independent payment processors and may vary by device, location, or checkout configuration.

You represent that the payment and billing information you provide is accurate and that you are authorized to use the selected payment method.

1. SHIPPING, RETURNS, AND REFUNDS

Shipping is governed by our Shipping Policy.

Returns, refunds, exchanges, and cancellations are governed by our Return and Refund Policy.

Those policies form part of these Terms.

1. PRODUCT USE AND ASSEMBLY

Follow all product instructions, measurements, warnings, installation directions, weight limits, and care guidance.

You are responsible for:

• Confirming that the product is suitable for the intended location

• Using appropriate hardware and installation methods

• Following assembly and safety instructions

• Keeping products away from unsafe conditions

• Obtaining professional installation assistance when appropriate

To the extent permitted by law, we are not responsible for damage caused by improper assembly, installation, modification, maintenance, storage, or use.

1. INTELLECTUAL PROPERTY

The website and its content—including text, branding, graphics, product photographs, designs, logos, icons, videos, and layout—are owned by or licensed to NEOMART LLC and are protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes. You may not copy, reproduce, modify, distribute, scrape, republish, sell, or exploit website content without prior written permission.

1. CUSTOMER SUBMISSIONS

If you submit reviews, photographs, suggestions, feedback, or other content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and display that content for operating and promoting our business, subject to applicable law.

You represent that your submission:

• Is accurate and lawful

• Does not violate another person’s rights

• Does not contain malicious code

• Is not misleading, abusive, defamatory, or obscene

We may remove submissions that violate these Terms.

1. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services. We do not control third-party websites and are not responsible for their content, security, availability, or practices.

Your use of third-party services may be governed by separate terms and privacy policies.

1. PROHIBITED USES

You may not:

• Use the website for unlawful or fraudulent purposes

• Interfere with website security or functionality

• Upload viruses, malware, or harmful code

• Attempt unauthorized access to systems or data

• Scrape or harvest information without permission

• Impersonate another person

• Submit false billing, shipping, or payment information

• Infringe intellectual-property or privacy rights

• Use the website to harass, threaten, or harm others

1. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by law, the website and services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or suitable for every purpose.

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

1. LIMITATION OF LIABILITY

To the maximum extent permitted by law, NEOMART LLC and Doorwell Home will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or products.

Where liability cannot be excluded, our liability will be limited to the maximum extent permitted by applicable law.

1. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold NEOMART LLC harmless from claims, losses, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.

1. GOVERNING LAW

These Terms are governed by the laws of the State of Arizona and applicable United States federal law, without regard to conflict-of-law principles.

Any dispute will be handled in a court of competent jurisdiction in Arizona, unless applicable consumer law requires otherwise.

1. SEVERABILITY

If any provision is found unenforceable, the remaining provisions will continue in effect.

1. CHANGES TO THESE TERMS

We may update these Terms by posting a revised version on the website. Continued use after the effective date of an update constitutes acceptance where permitted by law.

1. CONTACT INFORMATION

NEOMART LLC
Doorwell Home
219 W La Mirada Dr
Phoenix, AZ 85041
United States

Email: support@doorwellhome.com
Phone: +1 754-235-5141
Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time