Privacy policy

Last Updated: September 21, 2026

This Privacy Policy describes how Doorwell Home, operated by NEOMART LLC (“Doorwell Home,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit doorwellhome.com, purchase our products, contact us, or otherwise use our services.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

Contact Information

Name
Billing and shipping address
Email address
Telephone number

Order and Commercial Information

Products purchased or considered
Order number and order history
Returns, refunds, exchanges, and customer service records
Shopping-cart activity and product preferences

Payment Information

Payments are processed by Shopify and applicable payment providers. We may receive transaction details such as payment status, payment method type, billing information, and limited payment identifiers. We do not directly store complete payment-card numbers.

Device and Usage Information

IP address
Browser and device type
Operating system
Device identifiers
Website activity
Referring and exit pages
Cookie and similar technology data
Approximate location derived from an IP address

Communications

We collect the information you provide when you email, call, submit a form, request a return, or communicate with customer service.

HOW WE COLLECT INFORMATION

We may collect information:

Directly from you
Automatically through cookies and similar technologies
From Shopify and our service providers
From payment processors, shipping carriers, fraud-prevention providers, and analytics providers
When you interact with our advertisements or website

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Process and fulfill orders
Arrange delivery and provide shipment tracking
Process payments, returns, refunds, exchanges, and cancellations
Respond to questions and customer service requests
Verify transactions and prevent fraud
Maintain the security and operation of our website
Improve our products, website, and customer experience
Measure website traffic and advertising performance
Comply with legal, accounting, tax, and regulatory obligations
Establish, exercise, or defend legal claims
Enforce our policies and agreements

We do not currently send promotional marketing emails. We may still send transactional messages related to orders, payments, delivery, returns, security, or customer service.

COOKIES AND ANALYTICS

We use cookies and similar technologies necessary to operate our Shopify store, maintain shopping-cart functions, remember preferences, protect transactions, and measure website performance.

Our website may use:

Shopify Analytics
Google Analytics
Google Ads measurement technologies
Essential Shopify and payment-processing cookies

We do not currently use the Meta/Facebook Pixel.

Where required, visitors can use our cookie consent banner to accept, reject, or manage non-essential cookies. Please review our Cookie Policy for more information.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose information to service providers that perform services for us, including:

Shopify, which hosts and supports our online store
Payment processors and digital-wallet providers
USPS, UPS, FedEx, and other shipping or logistics providers
Website hosting, security, fraud-detection, and technical providers
Google Analytics and Google Ads
Professional advisers such as accountants, insurers, and legal counsel
Government authorities when disclosure is required by law

These parties may process information only as necessary to provide their services or as otherwise permitted by law and their own privacy terms.

We may also disclose information:

To comply with a court order, subpoena, legal process, or lawful government request
To investigate fraud, security incidents, or violations of our terms
To protect our rights, customers, property, or safety
In connection with a merger, acquisition, financing, restructuring, sale, or transfer of all or part of our business

SALE AND SHARING OF PERSONAL INFORMATION

Doorwell Home does not sell personal information for monetary compensation.

Some analytics and advertising technologies may be treated as “sharing,” “targeted advertising,” or a “sale” under certain U.S. state privacy laws, even when no money is exchanged. Where applicable, you may use our cookie preference controls or contact us to request that we limit such processing.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

Complete transactions and provide customer service
Maintain business and financial records
Prevent fraud and protect our services
Resolve disputes
Enforce agreements
Meet legal, tax, accounting, and regulatory requirements

Retention periods vary according to the type of information and the purpose for which it was collected.

DATA SECURITY

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no internet transmission, electronic storage system, or security method is completely secure. We cannot guarantee absolute security.

YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable law, you may have the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Obtain a portable copy of certain information
Opt out of certain targeted advertising, sales, or sharing
Limit certain uses of sensitive personal information
Withdraw consent where processing is based on consent
Appeal our decision regarding a privacy request
Receive equal service without unlawful discrimination for exercising privacy rights

To submit a request, email support@doorwellhome.com with the subject line “Privacy Request.”

Please include your name, email address, state of residence, and the type of request. We may need to verify your identity before completing the request. Authorized agents may submit requests where permitted by law, subject to identity and authorization verification.

CHILDREN’S PRIVACY

Our website and products are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact support@doorwellhome.com so we can investigate and take appropriate action.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We do not control and are not responsible for the privacy, security, or content practices of third parties. Review their policies before providing personal information.

INTERNATIONAL USERS

Doorwell Home currently sells and ships products only within the contiguous United States. If you access our website from outside the United States, your information may be processed in the United States and other locations where our service providers operate.

CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our operations, technology, legal requirements, or business practices. The revised policy will be posted on this page with an updated “Last Updated” date.

Doorwell Home is operated by:

NEOMART LLC
219 W La Mirada Dr
Phoenix, AZ 85041
United States

Email: support@doorwellhome.com
Phone: +1 754-235-5141
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time