Terms of Sale

TERMS OF SALE

Last Updated: September 21, 2026

These Terms of Sale apply to products purchased through doorwellhome.com from Doorwell Home, operated by NEOMART LLC.

By submitting an order, you agree to these Terms of Sale, our Terms of Service, Shipping Policy, Return and Refund Policy, Privacy Policy, and other policies displayed on our website.

SELLER INFORMATION

Seller: NEOMART LLC
Store Name: Doorwell Home
Address: 219 W La Mirada Dr, Phoenix, AZ 85041, United States
Email: support@doorwellhome.com
Phone: +1 754-235-5141

PRODUCT OFFERS

Product listings are invitations to submit an order and are subject to availability.

We attempt to provide accurate descriptions, measurements, materials, images, pricing, and availability. Reasonable differences may occur because of screen displays, lighting, natural materials, manufacturing tolerances, or product updates.

ORDER ACCEPTANCE

Submitting an order does not guarantee acceptance.

An order is accepted when we confirm it for processing or shipment. We may reject or cancel an order because of:

Product unavailability
Pricing or listing errors
Payment failure
Suspected fraud
Address restrictions
Quantity limitations
Violation of our policies

If a paid order is canceled, we will refund the canceled amount to the original payment method.

PRICES AND TAXES

Prices are shown in U.S. dollars.

Applicable taxes are calculated during checkout. Prices and promotions may change before an order is submitted.

A price shown in a shopping cart is not guaranteed until the order is submitted and accepted.

PAYMENT

Available payment methods may include:

Visa
Mastercard
American Express
Discover
PayPal
Shop Pay
Apple Pay
Google Pay

The payment methods actually available will be displayed during checkout.

You confirm that:

The payment information is accurate
You are authorized to use the payment method
Sufficient funds or credit are available
The billing information is correct

SHIPPING AREA

We ship only to eligible street addresses within the contiguous 48 United States.

We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or P.O. Boxes.

SHIPPING COST AND DELIVERY

Standard shipping is free on eligible orders.

Orders normally require:

1–3 business days for processing
3–8 business days for transportation

Delivery dates are estimates and may be affected by carrier delays or circumstances outside our reasonable control.

Tracking information will be emailed when available.

TRANSFER OF RISK

To the extent permitted by applicable law, responsibility for the product transfers upon delivery to the shipping address provided in the order.

Nothing in this provision limits customer rights regarding lost, damaged, defective, or incorrect products.

ADDRESS AND DELIVERY RESPONSIBILITIES

You are responsible for providing a complete and accurate delivery address.

CANCELLATIONS

You may request cancellation within 12 hours after placing the order.

Cancellation is not guaranteed after processing or shipment begins. If cancellation is not possible, the standard return process will apply.

RETURNS AND EXCHANGES

Eligible products may be returned or exchanged within 30 days after delivery.

Prior return authorization is required. Contact support@doorwellhome.com before shipping any return.

Customer-preference return shipping is paid by the customer. Doorwell Home covers reasonable return shipping for products that arrive damaged, defective, incomplete, or incorrect.

We do not charge a restocking fee for eligible returns.

Please review our Return and Refund Policy for complete requirements.

REFUNDS

Approved refunds are issued to the original payment method within 5 business days after approval.

The payment provider may require additional time to post the funds.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If a product arrives damaged, defective, incomplete, or incorrect, contact us promptly with:

Order number
Description of the issue
Photographs or video
Photographs of the packaging and shipping label

Retain all packaging until we provide instructions.

PRODUCT USE

Customers must follow all assembly, installation, maintenance, care, safety, and weight-limit instructions.

Customers are responsible for confirming that a product is suitable for its intended location and purpose.

WARRANTIES

Products are covered only by warranties expressly stated on the product page or required by applicable law.

Except where prohibited by law, we do not provide additional warranties beyond those expressly stated.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, NEOMART LLC is not responsible for indirect, incidental, special, consequential, or punitive losses arising from the purchase or use of a product.

Nothing in these Terms limits non-waivable consumer rights or liability that cannot legally be limited.

FORCE MAJEURE

We are not responsible for delays or failure caused by circumstances outside our reasonable control, including severe weather, natural disasters, labor disruptions, carrier interruptions, government actions, transportation failures, public emergencies, or network outages.

GOVERNING LAW

These Terms of Sale are governed by the laws of the State of Arizona and applicable United States federal law, without regard to conflict-of-law principles.

Disputes will be handled in a court of competent jurisdiction in Arizona unless applicable consumer law requires otherwise.

CHANGES TO THESE TERMS

We may update these Terms of Sale by posting a revised version on our website. The Terms in effect when an order is submitted generally apply to that order, unless a change is required by law.

NEOMART LLC
Doorwell Home
219 W La Mirada Dr
Phoenix, AZ 85041
United States

Email: support@doorwellhome.com
Phone: +1 754-235-5141
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time