Shipping policy

SHIPPING POLICY

Last Updated: September 21, 2026

This Shipping Policy applies to orders placed through doorwellhome.com.

Doorwell Home is operated by NEOMART LLC.

SHIPPING DESTINATIONS

We currently ship only to valid residential and commercial street addresses within the contiguous 48 United States.

We do not ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
American Samoa
Northern Mariana Islands
Other U.S. territories or possessions
Federated States of Micronesia
Marshall Islands
Palau
APO, FPO, or DPO military addresses
P.O. Boxes

Orders submitted with an unsupported destination may be canceled and refunded.

SHIPPING COST

We provide free standard shipping on all eligible orders delivered within our supported shipping area.

No minimum purchase is required for free standard shipping unless a different promotion or checkout notice clearly states otherwise.

Expedited shipping is not currently guaranteed.

ORDER PROCESSING TIME

Orders are normally processed within 1–3 business days.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing time begins after:

The order is successfully submitted
Payment is authorized
Any necessary fraud or address verification is completed

Processing time is separate from transportation time.

ESTIMATED TRANSIT TIME

After processing, standard delivery normally takes approximately 3–8 business days.

Total estimated delivery time is therefore generally:

Processing: 1–3 business days
Transportation: 3–8 business days

Delivery dates are estimates and are not guarantees. Weather, carrier disruptions, seasonal demand, natural disasters, incorrect addresses, and other circumstances outside our reasonable control may cause delays.

SHIPPING CARRIERS

Orders may be shipped through:

USPS
UPS
FedEx

We select the carrier based on product size, delivery location, service availability, and shipping requirements.

Large or oversized products may be shipped in multiple packages.

ORDER TRACKING

When tracking information becomes available, we will send it to the email address provided at checkout.

Tracking information may require up to 48 hours to update after a carrier receives the shipment.

If an order contains multiple products, the products may arrive separately and may have different tracking numbers.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

Before submitting your order, verify:

Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP code
Telephone number
Email address

If you discover an address error, contact support@doorwellhome.com immediately. We cannot guarantee changes after an order has entered processing or shipment.

UNDELIVERABLE OR RETURNED PACKAGES

If a shipment is returned because of an incorrect or incomplete address, refusal, failed delivery attempts, or failure to claim the package, contact us for assistance.

Where permitted by law, actual reshipping or return transportation expenses may be deducted from a refund or charged before reshipment when the delivery failure was caused by incorrect customer-provided information or refusal.

LOST PACKAGES

If tracking shows no delivery and the estimated delivery period has passed, contact us at support@doorwellhome.com.

We may ask you to:

Confirm the shipping address
Check with household members, neighbors, or building management
Check common delivery areas
Allow time for a carrier investigation

We will work with the carrier to investigate and determine an appropriate resolution.

PACKAGES MARKED DELIVERED

If tracking shows “delivered” but you cannot locate the package:

Check around the delivery location
Ask household members, neighbors, front-desk staff, or building management
Contact the carrier
Contact us promptly for assistance

Delivery scans may occasionally appear before the package is physically placed at the delivery location.

DAMAGED OR INCORRECT SHIPMENTS

If your order arrives damaged, defective, incomplete, or incorrect, contact support@doorwellhome.com promptly.

Include your order number and clear photographs of the product, packaging, shipping label, and affected area. Please retain all packaging until we provide instructions.

Eligible claims will be handled according to our Return and Refund Policy.

ORDER CANCELLATION

You may request cancellation within 12 hours after placing an order.

Cancellation is not guaranteed if processing or shipment has already begun. Contact support@doorwellhome.com as soon as possible.

NEOMART LLC
Doorwell Home
219 W La Mirada Dr
Phoenix, AZ 85041
United States

Email: support@doorwellhome.com
Phone: +1 754-235-5141
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time